SC State University will begin a campus-wide initiative aimed at improving customer service across all departments of the institution. The initiative will launch in conjunction with National Customer Service Week on Oct. 7-11 and represents one key component of the university’s strategic plan, which focuses on creating and sustaining a quality, pristine educational experience that will transform the lives of students.
SC State will host activities during the week to uplift and engage employees while encouraging them to always offer their best customer service. Following its initial launch, the university will continue to employ customer service strategies throughout the year.
National Customer Service Week, established by the International Customer Service Association, is a celebration of the significance of customer service and of those who serve and support customers daily. In 1992, the U.S. Congress declared Customer Service Week a nationally-recognized event, which is celebrated annually during the first full week in October.
Customer service is essential in establishing and maintaining positive relationships between university employees, students, parents, alumni and all stakeholders of the university. Exceptional customer service helps drive the overall mission of this institution, which is to provide an affordable and accessible quality education.
Schedule of Events:
Thursday, October 10
Coke and Popcorn in the Plaza
(Employees will sign their customer service promise)
2 p.m. – 5 p.m.
Friday, October 11
Italian Ice Social in the Plaza
2 p.m. – 4 p.m.